Support
Contact us
We’re here to help with orders, delivery, rewards and anything else. The quickest way to reach us is WhatsApp.
Send us a message
Write it here and we’ll open WhatsApp or your email app with everything filled in. Nothing is stored on our servers.
Quick answers
How do I place an order?
Add items to your cart, open the cart and tap Checkout, fill in your delivery details and tap Place order. We’ll then open WhatsApp with your order summary so you can confirm with our team.
How do I pay?
Payment is currently cash on delivery. You pay when you receive your items. Online payment isn’t available yet.
How do delivery and pickup work?
You can choose Standard Delivery, Express Delivery or Pickup at checkout. Times and any delivery charge depend on your location, so message us your area and we’ll confirm before you order.
What if my item is faulty or wrong?
Message us on WhatsApp as soon as possible with your order number and a photo. We’ll put it right with a repair, replacement, exchange or refund. See our Terms for details.
How do Vatul Coins work?
You earn Vatul Coins when friends you invite become active customers by placing their first order. Open Menu → Vatul Coins in the app to see your balance and what you can claim.
How do I turn notifications on or off?
Open Menu → Notifications and use the button at the top. You can also manage them in your browser or phone settings.
How do I delete my account or my data?
Choose Privacy request in the form below, or email us, and tell us the email address on your account so we can verify it’s you. See our Privacy Notice for your rights.