Terms & Conditions

These Terms & Conditions (“Terms”) cover your use of the Buttercup Collections app and website (buttercupcollections.netlify.app) and any order you place through it. Buttercup Collections (“we”, “us”) is an online fashion store serving customers in Kenya.

By using the app, creating an account or placing an order, you agree to these Terms and to our Privacy Notice and Cookies Notice. If you don’t agree, please don’t use the app.

You can browse without an account. You need one to order, collect rewards and receive notifications.

• Give accurate details and keep them up to date.
• Keep your password private. You’re responsible for what happens on your account, so tell us straight away if you think someone else has used it.
• You must be 18 or older, or have the permission of a parent or guardian.
• One person, one account. Duplicate accounts may be merged or closed.

Adding something to your cart doesn’t reserve it. When you tap Place order we save your order and open WhatsApp with a ready-made order message so you can confirm with our team.

Your order is a request to buy. A contract is formed only when we confirm it (for example by WhatsApp, a phone call or by dispatching your items).

We may decline or cancel an order, for example if an item is out of stock, a listing was priced wrongly, or we can’t verify your delivery details. If that happens before delivery we’ll let you know and you won’t pay anything. Orders still pending after 4 days are cleared automatically from our system.

Prices are shown in Kenyan Shillings (KES) and can change without notice. If we spot a pricing error on your order, we may cancel it and we’ll tell you.

Payment is currently cash on delivery: you pay when you receive and accept your items, so please have the amount ready. Online payment isn’t available yet. If we add it, we’ll update these Terms and show the options at checkout.

The total in the app covers the items in your cart. If a delivery charge applies for your location or delivery method, we’ll confirm it with you before we dispatch.

At checkout you choose Standard Delivery, Express Delivery or Pickup.

• Give a complete, accurate address and a phone number we can reach. We may call to confirm.
• Delivery times are estimates, not guarantees. They depend on your location and stock.
• Someone needs to be available to receive the order and pay. If we can’t reach you after reasonable attempts, we may cancel it.
• For Pickup, we’ll confirm where and when to collect.
• Ownership and risk pass to you when the items are handed over to you.

Please check your items when you receive them. If something is faulty, damaged or not what you ordered, contact us as soon as possible (WhatsApp is quickest) with your order number and a photo. We’ll offer a repair, replacement, exchange or refund, whichever is appropriate.

For other reasons, such as size or a change of mind, get in touch. Whether we can accept a return depends on the item and its condition (unworn, unwashed and with tags is best), and we’ll tell you before you send anything back.

Nothing here limits your rights under Kenyan consumer protection law.

Vatul Coins are virtual reward points. They have no cash value and can’t be sold, transferred or exchanged for money.

• They can only be redeemed for eligible products in the Reward Kit, within the thresholds shown in the app.
• We may change, pause or end the rewards programme, eligible products or thresholds. Where we reasonably can, we’ll give notice in the app.
• Coins awarded by mistake may be removed.
• If your account is closed, any unused coins are forfeited.

Share your invite link or code with friends. A friend becomes an active referral when they sign up with your code and place their first order. Currently, every 10 active referrals earns 20 Vatul Coins.

Referral rewards are for genuine customers only. Self-referrals, duplicate or fake accounts, or any attempt to game the programme can lead to coins being removed and your account being suspended. We decide in good faith whether a referral is genuine.

If you tap Turn on and allow notifications, we may send you push notifications and matching messages in the app’s Notifications page, for example about new arrivals, reminders to come back and see what’s new, and reward updates.

We only ask when you choose to turn them on. You can turn them off at any time on the Notifications page in the app, or in your browser or phone settings. Turning them off doesn’t affect your ability to order.

Please don’t:

• use the app unlawfully or to commit fraud;
• place fake, prank or abusive orders;
• try to break, overload or bypass the app’s security, or scrape its content;
• access or try to access another person’s account or data;
• misuse rewards or referrals.

The photos, text, logo and design on Buttercup Collections belong to us or our licensors. You’re welcome to share product links and photos with friends for personal use. Please don’t copy or reuse our content commercially without asking us first.

We work hard to keep the app running, but it may occasionally be unavailable for maintenance or reasons outside our control. When you’re offline the app may show saved information that is out of date, so prices and availability are always confirmed when you order. We may update, add or remove features.

Nothing in these Terms excludes or limits liability that can’t be excluded under Kenyan law, including for fraud and your statutory consumer rights.

Subject to that, we aren’t liable for indirect or consequential losses, or for events beyond our reasonable control, and our total liability for any order is limited to the amount you paid for that order.

We may suspend or close an account for breaking these Terms, fraud or abuse. You can ask us to delete your account at any time through Contact us.

We may update these Terms from time to time. The “Last updated” date at the top will change, and for significant changes we’ll show a notice in the app. If you keep using the app after a change, you accept the updated Terms.

These Terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction. If something goes wrong, please contact us first so we can try to put it right.